Providing your virtual agent onĬhannels familiar to your users, such as third-party messaging apps, to offer aĬonvenient way for them to contact you. Your users to get immediate help, day or night. Implementing a virtual agent to handle common requests and tasks enables Virtual Agent Introducing the Virtual Agent Designer You focus on items based on business need. Priority items sometimes are not addressed for an extended period of time. While most organizations address high-priority items in a timely manner, lower YouĬan rank records based on multiple dimensions, instead of by a single field value such as That require attention, such as when triaging incidents or performing lead scoring. You can define weighted criteria to identify and rank records Spotlight illuminates records that otherwise you might overlook due toĮvaluating only one aspect of given records. Spotlight Spotlight criteria, criteria weights, and incident ranking Real-time statistics in role-based dashboards, so you and your business can
Measuring process health and behavior against organizational targets.Tracking critical process metrics and trends.The products helps you improve performance and accelerate continual Performance Analytics enables businesses to set, track, and analyze progressĪgainst goals. Performance Analytics A sample business scenario and how Performance Analytics supports it That can contribute to deflections and improve incident resolution times. The app helps you find candidates for automation Reduce call volumes, and automate common requests toĪutomation Discovery identifies opportunities from your data that can be automated by ServiceNow products like Virtual Agent, and Predictive Intelligence. Service agents Use Predictive Intelligence in combination with Improve the interactions between processes and human Intent of what people are looking for and provide Natural Language Understanding enables the Virtual Agent chatbot to understand the
Requests and inquiries receive automated responses fromĮnable the system to learn and respond to With a virtualĪgent in place, customers, partners and employees making The conversations or messaging interactions a humanĪgent would typically have with a user. Quickly take action through self-service Virtual Agent is a chatbot that simulates When triaging incidents or performing lead Use Spotlight to define weighted criteria to identifyĪnd rank records that require attention, such as Identify and rank records of interest based on multiple Metrics and visualizations to drive greater visibility,Īlignment, and continuous improvement across your Make smarter decisions with embedded intelligentĪnalytics Use Performance Analytics to establish a foundation of
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View and download the full infocard for a Information enables you to make better, faster decisions-without the need for data Insight into real-time patterns and trends for service delivery teams. Service owners can deliver and refine AI capabilities quickly, gaining greater Increase productivity through process improvement, self-service, and automation. The Now Intelligence products can help you to lower costs and Four types of stakeholders and their needs for analytics, intelligence, and reporting People in your organization might want to see.
To the Story of the Four Stakeholders, which describes the kinds of data different Help provide many different kinds of data to many different kinds of users. The Analytics, Intelligence, and Reporting products Optimize processes and increase productivity with Performance Analytics, virtual agents,
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